Can I change the colour of the mat I ordered?
Once your order has been submitted successfully, the order goes almost immediately to processing and is then sent to the warehouse to ship. This ensures that your order gets to you as fast as possible, which means that no changes can be made at this stage.
Can I change my delivery address once the order is placed?
Yes, you may change your shipping address after you place an order by contacting customer service at contact@pianellas.com. Please note that generally, you can only do this the same day an order was placed as items are shipping as fast as possible. If your order and item have already been processed for shipping, you may not be able to change the address. All address corrections are subject to review and can be declined following a security screening.
Do you ship to a P.O. Box address?
No, at this time we do not ship to P.O. Box addresses. If your order for some reason passes our system with a PO Box address, this will cause delays and the item will be returned to us and an automatic refund issued to your card that was used to complete the order.
